How to complain

Updated 24th February 2021

If you wish to make a complaint about the service supplied by the Finty Canada website, there is a complaints process to follow. All complaints will be reviewed and we will ensure that changes and revisions will be made to this website in order to continually improve it so that no further complaints of the same nature come up in the future for other people.

If you wish to make a complaint, you can contact us email or letter.

  • Email: hello@finty.com
  • Post: Finty Canada, 410 Adelaide Street West, Suite 220, Toronto, ON, M5V 1S8, Canada

Once you have contacted us, we'll send you a complaints form that you must fill out and send back. Regardless of the nature of the complaint, we will respond within one business day and seek to resolve the complaint. If you're not satisfied with the response then we will make a further attempt to find a solution and inform you within 14 business days.

After this, if you're still not satisfied then you can escalate the matter to the external disputes resolution scheme for Canada.