How to complain

Updated 15 Aug 2022

If you wish to make a complaint about the service supplied by the Finty Australia website, there is a complaints process to follow. All complaints will be reviewed and we will ensure that changes and revisions will be made to this website in order to continually improve it so that no further complaints of the same nature come up in the future for other people.

If you wish to make a complaint, you can contact us email or letter.

  • Email:
  • Post: Finty Australia, Level 4, 114-120 Castlereagh Street, Sydney NSW 2000, Australia

Once you have contacted us, we'll send you a complaints form that you must fill out and send back. Regardless of the nature of the complaint, we will respond within one business day and seek to resolve the complaint. If you're not satisfied with the response then we will make a further attempt to find a solution and inform you within 14 business days.

After this, if you're still not satisfied then you can escalate the matter to the external disputes resolution scheme of which we are a member: Australian Financial Complaints Authority (AFCA: 45547). We will provide you with a referral form which will help you outline your complaint.