Have you just been notified that your Velocity Points are close to expiring? Or have you found out that some of your Velocity Points have disappeared already?
Read on for details on how Velocity Points expiration works and what you can do to prevent them expiring.
Boost your Velocity account — and perform an action that will stop your points from expiring — with a Velocity sign up bonus credit card.
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Key takeaways
- Velocity Points expire after 24 months of inactivity.
- To prevent Velocity Points from expiring, you can earn or redeem points at least once in a 24-month period.
- It may be possible to get back expired Velocity Points, but only in exceptional circumstances.
When do Velocity Points expire?
Velocity Points will expire after 24 months of inactivity, defined as not earning any new points or redeeming existing points within a 24-month-long period.
How to stop Velocity Points from expiring
Based on Velocity Frequent Flyer's terms and conditions, any of the following actions will stop your existing points from expiring.
- Earning new Velocity Points, for example, with a credit card.
- Redeeming points, for example, to get flights or an upgrade.
- Transferring points from Flybuys.
- Transferring points from Singapore KrisFlyer.
- Buying Velocity Points with a Points Booster offer.
How to keep track of your Velocity Points
It's easy to track your Velocity Points balance on the Velocity Frequent Flyer website or with their app. Additionally, Velocity alerts members that their points are about to expire.
Relying on notifications can be a problem since they can get lost amongst all the other messages. Take additional steps such as setting up a calendar reminder to check your points balance regularly, especially if you have acquired lots of points and are saving for an aspirational redemption.
You might also consider using a dedicated service or app to track your points.
Useful services to track your Velocity Points
Several services integrate with Velocity Frequent Flyer and can make monitoring your Velocity Points (and your position in other programs) easier.
- AwardWallet. Track your Velocity Points and monitor your balances across multiple other programs. Get notified when points are approaching their expiration date.
- Tripit Pro. Tracks your Velocity Points, among many other rewards and loyalty programs.
- App in the Air. Another app designed to help prevent points from expiring. Integrates with other popular programs.
Ideas for redeeming Velocity Points before they expire
There are plenty of ways to redeem your points, such as booking flights with Velocity or its partner airlines, booking accommodation or car rentals, or even shopping for merchandise on the Velocity Frequent Flyer Store. But not every redemption is equal in value.
To maximise the value of your points redemption, consider booking a premium cabin or using your points during peak travel periods when cash tickets are at their most expensive.
How to reclaim expired Velocity Points
"Points cannot be re-credited once they have expired," according to the Velocity website.
However, they may consider an appeal to restore expired Velocity Points under exceptional circumstances. Proof of hardship may be required and the final decision is entirely at the discretion of Velocity Frequent Flyer.
FAQs
Do Velocity Points expire?
Yes. Velocity Points expire after 24 months of inactivity.
How long to Velocity Points last?
If your account is inactive — not earning or redeeming — Velocity Points will last for 24 months before expiring.
Why do Velocity Points exxpire?
Velocity Points expire to encourage participation in and engagement with the Velocity Frequent Flyer program.
Can I extend the expiration date of my Velocity Points?
Yes, you can extend the expiration date of your Velocity Points by earning or redeeming points at least once every 24 months.
Will transferring points from Flybuys stop my Velocity Points expiring?
Yes, transferring points from Flybuys to Velocity Frequent Flyer counts as an action that will stop Velocity Points from expiring.
Do Velocity Points last longer than Qantas Points?
Yes. Velocity Points (24 months of inactivity) last longer than Qantas Points (18 months of inactivity).
